Cancellation Policy
Cancellation is free while the order is still with us. Below is how to request it and what your options are once the parcel has been dispatched.
- 01How to cancel
- 02How long you have
- 03If the order has already shipped
- 04Cancelling one item from a larger order
- 05When we cancel an order
How to cancel
Send a cancellation request to team@bbqhaven.shop quoting the order number, or call +1 (818) 986-4001 while we are open (Monday–Saturday 10:00 AM–7:00 PM · Sunday 11:00 AM–6:00 PM (PT)). We prefer email so there is a record of the time.
How long you have
Because dispatch happens within 1–2 business days, same-day requests are usually caught in time. After a tracking number exists, the order is out of our control.
If the order has already shipped
Once shipped, you can decline the delivery or accept it and open a return within 30 days. Refunds are processed in 3–5 business days once the item is back with us.
Cancelling one item from a larger order
You can remove one item and keep the others, provided nothing has shipped. We refund just that line, and if the remainder falls below $62 we confirm the revised shipping cost with you first.
When we cancel an order
Occasionally we have to cancel: stock that is not there, an obvious pricing error, or an address we cannot confirm. We always explain and refund in full first.