Payment Policy
Below is a plain account of how payment works at Barbeques Galore: what we accept, when you are charged, and what to do if something looks wrong on your statement.
Methods we accept
Checkout accepts Visa, Mastercard, American Express, Apple Pay and Google Pay, Klarna, Afterpay and Cash on Delivery (COD). The list shown on the checkout page is the authoritative one. We do not process bank wires, digital currencies or third-party gift cards.
Currency and tax
Everything is priced in US dollars. Any applicable state sales tax is added at checkout once the delivery address is known, and the final screen shows the exact amount you will pay.
When the money moves
Prepaid orders are authorised at checkout and captured on dispatch. With cash on delivery, payment is made to the driver on arrival and we never hold your card details.
Keeping payment data safe
The whole site is served over TLS and no card data is retained here. The payment provider handles the sensitive fields; we never see or store a full number.
Declined and duplicated charges
A declined payment means no money has moved, although a temporary hold may appear briefly on your statement. Duplicate charges should be reported to team@bbqhaven.shop and are refunded as soon as we verify them.
Paying at the door
On a cash-on-delivery order the carrier takes exactly the total on your confirmation. No handling surcharge is added at the door, and any request for a different amount is not authorised by us.
Receipts and invoices
You receive an itemised confirmation by email straight away, showing each line, the delivery charge and tax. team@bbqhaven.shop can reissue it or address it to a business name.